IT Service Desk Engineer (Jr-L1) Finclutech Ltd FZCO

Employer Active

Posted 59 min ago

Experience

0 - 3 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Actively monitor IT dashboards such as Grafana, Prometheus, ELK, or SIEM tools.
  • Detect and log alerts, anomalies, or system events in the incident management system.
  • Perform initial triage and basic troubleshooting as per SOPs.
  • Escalate unresolved or critical issues to L2/L3 SMEs within defined SLA timelines.
  • Maintain accurate incident logs, updates, and resolution notes.
  • Check server and application health using predefined scripts and monitoring tools
  • Restart basic services or processes as instructed in SOPs
  • Assist in routine checks (backups, patching status, server availability, endpoint monitoring).
  • Verify deployment or scheduled jobs completion and escalate failures.
  • Monitor SIEM dashboards for potential threats or security alerts.
  • Log suspicious events and escalate to SOC analysts.
  • Follow basic cybersecurity incident playbooks.
  • Work closely with DevOps, Network, and Security teams to ensure smooth escalation and knowledge sharing.
  • Update SOPs, knowledge base articles, and shift handover logs regularly
  • Work in shift rotations to ensure 24/7 coverage.

Desired Candidate Profile

  • Diploma or Bachelor’s in Computer Science, IT, or related field.
  • 1–3 years in IT monitoring, service desk, or NOC/SOC environment. Fresh graduates with relevant internships may also be considered.
  • Certification can be plus point- ITIL Foundation, CompTIA Network+, or relevant DevOps/cloud basics (AWS, Azure).
  • Familiarity with monitoring tools (Grafana, Prometheus, Nagios, Zabbix, CloudWatch, or SIEM tools).
  • Basic understanding of Linux and Windows server administration.
  • Basic understanding of database concepts (tables, queries, backup/restore, job monitoring).
  • Awareness of database health indicators – availability, connection errors, slow queries, backup success, log growth.
  • Knowledge of networking fundamentals (IP, DNS, firewalls, routing).
  • Awareness of DevOps and cloud environments (CI/CD basics, containers is a plus).
  • Basic cybersecurity awareness (malware, phishing, access control).

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • IT Service Desk Engineer
  • L1 Support Engineer
  • NOC Engineer
  • SOC Engineer
  • Incident Management
  • System Monitoring
  • Database
  • ITIL
  • Grafana
  • Solarwinds
  • Wireshark

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Finclutech Ltd FZCO

Finclutech as an organization caters to the Fintech requirement for customers in Banking and Financial sector. With industry standard expertise, we prioritize on customer requirements, with technical consultation. With a multi-cultural environment, we have talents from all parts of the Globe, bringing in their vast experience and knowledge, helping our customer achieve and adapt to the latest technology, keeping them ahead of their competition.

Read More

HR - HR

Dubai Silicon Oasis - Dubai - United Arab Emirate, Dubai, United Arab Emirates (UAE)

https://www.finclutech.com