IT Helpdesk Manager

Michael Page

Employer Active

Posted 9 hrs ago

Experience

12 - 17 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description

Ownership of user services and access controls

Ensuring consistent service quality and user experience

Managing support and service delivery teams

Acting as a bridge between IT and business users

The Successful Applicant

12-15+ years' experience in user services or service management

Current banking experience in the GCC is essential

Strong stakeholder-facing and service leadership skills

Experience operating in regulated environments

What's on Offer

Highly visible role with direct business impact

Opportunity to standardise and mature user services

Leadership position within a growing IT function

Desired Candidate Profile

12-15+ years' experience in user services or service management

Current banking experience in the GCC is essential

Strong stakeholder-facing and service leadership skills

Experience operating in regulated environments

Department / Functional Area

Keywords

  • IT Helpdesk Manager

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