Customer Support Engineer

Confidential Company

Multiple Vacancies

Posted 8 min ago

Experience

2 - 8 Years

Monthly Salary

AED 7,000 - 9,000 ($1,891 - $2,431)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), Master of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

  • Serve as the primary point of contact for technical support, ensuring timely resolution of customer issues.
  • Diagnose and troubleshoot complex technical problems using a systematic approach, documenting each step.
  • Collaborate with cross-functional teams to escalate critical issues and drive solutions.
  • Train and educate customers on product features and best practices, enhancing their overall experience.
  • Monitor support tickets and prioritize tasks to meet service level agreements (SLAs) effectively.
  • Provide detailed and clear documentation of customer interactions and solutions in the support database.
  • Actively gather customer feedback to identify trends and suggest product improvements.

Desired Candidate Profile

  • Bachelor's degree in Computer Science, Engineering, or related field, demonstrating a solid technical foundation.
  • Experience in software troubleshooting, including familiarity with APIs and debugging tools.
  • Strong communication skills in English, with proficiency in additional languages being a significant advantage.
  • Proven ability to work collaboratively in a fast-paced environment, emphasizing teamwork and adaptability.
  • Technical proficiency in relevant software and tools, including ticketing systems and remote support applications.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Solutions Engineer
  • Customer Service
  • API Integration
  • Application Support Engineer
  • Support Specialist
  • Customer Success Engineer
  • Product Support Engineer
  • Service Desk Engineer

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Confidential Company