Call Center Agent SMART VISION FOR INFORMATION SYSTEMS - SOLE PROPRI ETORSHIP L.L.C
Multiple VacanciesEmployer Active
Posted 31 min ago
Send me Jobs like this
Experience
2 - 6 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
The primary responsibility of this role is to provide first-line support to customers by handling incoming communication and ensuring all issues are documented, tracked, and escalated as necessary. This includes coordinating with field engineers and monitoring operational dashboards to ensure service continuity.
Desired Candidate Profile
Answer and manage incoming customer calls.
Respond to customer inquiries via email.
Route calls to the appropriate internal resources.
Log and document all customer interactions accurately.
Escalate issues to management when required.
Assign service tickets to field engineers.
Monitor operational dashboards to ensure all systems and services are functioning correctly.
Skills & Qualifications:
Strong communication skills in Arabic and English.
Ability to work well under pressure in a fast-paced environment.
Reliable and punctual; consistently shows up on time.
Familiarity with ITIL frameworks is a plus.
ITIL Foundation certification is preferred.
Bachelor’s degree in any relevant field.
3 years above experience in a similar role.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Relations Executive
- Telecommunication Specialist
- Customer Care Specialist
- Contact Center Representative
- CRM Management
- Call Center Representative
- Client Services Agent
- Help Desk Operator
- Service Desk Agent
- ITIL Foundation
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
SMART VISION FOR INFORMATION SYSTEMS - SOLE PROPRI ETORSHIP L.L.C
Bhavika Salian - hr
#04,Office Floor,Al Siri Tower Hamdan St. ,Abu Dhabi, UAE Al Majaz, Sharjah, UAE, Abu Dhabi, United Arab Emirates (UAE)