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Experience
1 - 3 Years
Job Location
Education
Diploma(Computers), Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality
Indian
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Act as the first point of contact for IT support, efficiently managing incoming requests via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues, providing solutions or escalating as necessary to ensure quick resolution.
- Maintain accurate documentation of support requests, resolutions, and technical procedures in the helpdesk system.
- Provide training and guidance to end-users on the effective use of software applications and hardware.
- Manage user accounts, permissions, and access rights in various systems to ensure security and compliance.
- Install, configure, and update computer systems and software applications as per organizational requirements.
- Monitor system performance and conduct regular checks to identify potential issues before they escalate.
- Conduct inventory management of IT assets and ensure proper allocation and usage of resources.
- Stay updated with the latest technological trends and recommend improvements to enhance service delivery.
- Collaborate with cross-functional teams to support larger IT projects and initiatives, ensuring seamless integration of new technologies.
Desired Candidate Profile
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- 1-3 years of experience in a helpdesk or technical support role, demonstrating a solid understanding of IT systems.
- CompTIA A+ or similar certification is a plus, showcasing foundational knowledge in IT support.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) to track and manage support requests effectively.
- Proficient in Windows and macOS environments, with a good understanding of various software applications.
- Fluency in English is essential; additional languages are an asset for diverse customer support.
- Strong problem-solving skills, with the ability to think critically under pressure and provide timely solutions.
- Excellent communication skills, both verbal and written, to interact with technical and non-technical users.
- A proactive attitude towards learning new technologies and adapting to evolving challenges in the IT landscape.
- Ability to work well in a team-oriented environment while also being self-motivated and capable of working independently.
Employment Type
- Full Time
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Customer Service
ZULEKHA HOSPITAL LLC
Zulekha Hospitals, UAE (JCI Accredited and Winner of Dubai Quality Award) is the largest Healthcare provider in the region. Our chain of healthcare includes 2 multi-disciplinary Hospitals at Sharjah & Dubai, 4 Medical centers and 3 pharmacies. We have super specialty units like Cardiac Care, ICU and NICU with excellent Diagnostic facilities.
Sathish - HR Executive
P O Box 457 Sharjah Ruwi, Dubai, United Arab Emirates (UAE)