Contact Center Jobs in UAE

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Oversee contact center operations, ensuring high-quality customer service, meeting KPIs, and supporting team development while maintaining customer retention.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Deliver exceptional customer service, resolve complaints, cross-sell products, participate in outbound campaigns, and maintain customer relationship management.

• 1 - 4 Years
• Ras Al Khaimah - United Arab Emirates (UAE)

Perform sales activities for banking products, maintain customer relationships, achieve targets, and provide exceptional customer service in a dynamic environment.

• 8 - 15 Years
• Dubai - United Arab Emirates (UAE)

Manage call centre operations, drive customer satisfaction, improve efficiency, and lead a team while ensuring compliance and performance monitoring.

• 5 - 7 Years
• United Arab Emirates - United Arab Emirates

Supervise contact centre operations, provide training, monitor compliance, analyze performance, and enhance customer experience with strong customer service skills.

• 1 - 3 Years
• Dubai - United Arab Emirates

Attend to incoming and outgoing calls, schedule appointments, document interactions, and provide information while maintaining confidentiality and effective communication.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provides timely responses to customer inquiries, resolves issues, maintains records, and achieves performance indicators while ensuring customer satisfaction.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Oversee contact centre operations, supervise team managers, ensure customer service quality, and drive compliance while utilizing workforce management tools.

• 1 - 4 Years
• Sharjah - United Arab Emirates

Provide superior customer service, handle inquiries and complaints, recognize sales opportunities, and ensure compliance with policies and procedures.

• 2 - 4 Years
• Abu Dhabi - United Arab Emirates

Responsible for delivering training, monitoring agent progress, utilizing effective presentation skills, and supporting curriculum development for bilingual English/Arabic candi...

• 0 - 2 Years
• Abu Dhabi , Dubai , Sharjah - United Arab Emirates (UAE)

Seeking energetic customer-focused individuals to handle inbound and outbound calls, ensuring customer satisfaction and maintaining accurate records.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, generate reports, manage schedules, and collaborate with teams to optimize contact center performance.

• 4 - 5 Years
• Dubai - United Arab Emirates (UAE)

Seeking a dynamic professional with IT sales expertise, focusing on Contact Center Solutions and ERP, to drive business growth and client relationships.

• 6 - 10 Years
• Dubai - United Arab Emirates (UAE)

Drive AI-powered customer-centric solutions, optimize business processes, define product features, and lead Agile ceremonies across multiple domains.

• 2 - 3 Years
• Dubai - United Arab Emirates (UAE)

Handle customer inquiries in Arabic and English, provide solutions, document interactions, and support customer experience initiatives with strong communication skills.

• 1 - 6 Years
• Dubai , Abu Dhabi - United Arab Emirates (UAE)

Deliver exceptional customer service through inbound calls and chat, ensuring satisfaction while maintaining quality standards and effective communication in English or Arabic.

• 2 - 4 Years
• Ajman - United Arab Emirates (UAE)

Respond to customer inquiries through various channels, provide product information, resolve issues, and document interactions in CRM systems.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves developing and maintaining reports, analyzing data, and supporting management in fraud risk management and compliance with company standards.

• 1 - 7 Years
• Abu Dhabi - United Arab Emirates

Provide leadership in the Premium Contact Centre, ensuring high service standards, coaching agents, and managing operations for premium customer satisfaction.

• 4 - 7 Years
• Dubai - United Arab Emirates

Analyze marketing data using advanced tools, lead conversational design initiatives, optimize customer experience, and conduct market research for strategic insights.

• 2 - 6 Years
• Dubai - United Arab Emirates

Responsible for data analysis and reporting to enhance performance and guest experience, requiring proficiency in data visualization tools and key metrics understanding.

• 2 - 6 Years
• Dubai - United Arab Emirates

Manage performance reports and analyze key performance indicators while developing data visualization dashboards and collaborating with teams for operational efficiency.

• 10 - 14 Years
• Dubai - United Arab Emirates

Provide exceptional customer service, sell Emirates products, enhance revenue, and support cargo queries while maintaining documentation and customer relationships.

• 3 - 5 Years
• Dubai - United Arab Emirates

Handle student inquiries with empathy, coordinate communication, contribute to telemarketing, requiring strong English and Arabic skills, and customer service experience.

• 4 - 9 Years
• Dubai - United Arab Emirates

Analyze marketing data, enhance customer engagement through Chatbots and platforms, optimize campaigns, and collaborate on strategies with strong analytical skills.

• 1 - 4 Years
• Dubai - United Arab Emirates

The role involves handling student inquiries, providing bilingual support, and contributing to telemarketing efforts while ensuring excellent communication and customer service.

• 1 - 5 Years
• Dubai - United Arab Emirates (UAE)

Generate high-quality customer appointments, enhance satisfaction, manage communications, and collaborate with teams while ensuring adherence to policies and KPIs.

• 2 - 4 Years
• Dubai - United Arab Emirates

Provide quality customer service, manage operations, resolve queries, and maintain databases while ensuring compliance and continuous improvement in cargo services.

• 12 - 15 Years
• United Arab Emirates - United Arab Emirates

Lead digital transformation initiatives, manage enterprise applications, ensure IT service delivery, and drive data analytics while fostering team development and stakeholder co...

• 4 - 9 Years
• Abu Dhabi - United Arab Emirates

Supervise Etihad Guest Member Service Operations, manage escalated cases, ensure quality service, and implement customer-centric processes with a focus on team management.