CE - Service Engineer

Canon EMEA

Job Description
KEY RESPONSIBILITIES

To provide firstline trouble shooting (root cause of problems) on the vast majority of standalone andconnected Products within their portfolio.


Toachieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.


Reporton a visit-by-visit basis about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.


Optimizethe car-stock inventory and rotation and balance this against return to fit (RTF) visits.


Signalcommercial opportunities to the sales and Marketing department by using OnSite-InSight .


Makecontributions to the ongoing development of the team and overall service performance.


Fullyunderstand the customer requirements to support the functional approach of the Solution Business Strategy.


Liaiseand report back to relevant account manager on customer issues.


Identifysuper-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.


Lookfor opportunities to develop other areas of the clients business and liaisewith the account manager accordingly.

Responsibilities

Must have/be:
Engineering Degreeor Diploma (electronics, mechanics and software)

Relevantexperience in the service industry
Experiencein understanding and following health and safety guidelines

Demonstratesa high technical aptitude with excellent fault-finding skills
Goodcustomer handling and communication skills.

Able to give customer instruction.

Teamplayer that focuses on optimizing the team output
Goodcommercial insight and business acumen

Awarenessto represent Canon as a company always (behavior, communication and presentation / appearance)

The ability to get good results whilst working under pressure
Diplomacy and good communication skills