Whats App Customer Service Mirzam Chocolate llc

Role Overview: We are seeking a customer-focused and proactive individual to manage customer interactions via WhatsApp. The role involves responding to inquiries, resolving issues, processing requests, and ensuring a seamless customer experience through timely and professional communication. Key Responsibilities: Respond promptly to customer inquiries received through WhatsApp. Provide accurate information about products, services, promotions, and policies. Handle complaints, resolve issues, and escalate cases when necessary. Process customer orders, returns, and service requests via WhatsApp. Maintain records of customer interactions and update CRM systems. Coordinate with internal teams (sales, logistics, technical support) to ensure quick resolution. Share feedback and customer insights with the marketing and operations teams. Ensure responses are aligned with brand voice, tone, and service standards. Manage WhatsApp broadcasts, automated replies, and follow-up messages. Track KPIs such as response time, resolution rate, and customer satisfaction. Skills & Qualifications: Previous experience in customer service, preferably in a chat/WhatsApp support role. Excellent written communication skills in [English/Arabic or both, depending on business]. Strong problem-solving and multitasking abilities. Customer-first mindset with patience and empathy. Familiarity with WhatsApp Business tools and CRM platforms. Ability to work in shifts, weekends, or holidays if required. Preferred: Experience in retail, e-commerce, or F&B customer service. Knowledge of using chatbots or automation tools.