UAE National Call Centre Agent – Automotive Division
Alba Corp
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Customer Support & Service Coordination
- Handle inbound and outbound customer calls with professionalism and empathy
- Book vehicle service appointments and follow up on customer requests
- Provide accurate information about products, services, and offers
- Resolve customer concerns quickly and efficiently, escalating when necessary
Collaboration & Communication
- Coordinate with workshop and service advisors for appointment availability
- Communicate service updates and delivery timelines to customers
- Liaise with internal departments to ensure a smooth customer journey
- Maintain clear and updated call logs using CRM tools
Performance & Reporting
- Meet daily and monthly KPIs, including call handling time and customer satisfaction
- Generate reports on customer feedback and recurring issues
- Support the team in achieving sales conversion targets for upsells or add-on services
- Continuously seek ways to improve call centre operations and customer experience
Desired Candidate Profile
Requirements:
- UAE National with Family Book
- 1 2 years of experience in customer service, preferably in automotive or call centre environments
- Excellent verbal and written communication in English and Arabic
- Familiarity with CRM systems and basic Microsoft Office tools
- High attention to detail and customer-first mindset
- Ability to work under pressure and manage multiple tasks
- High school diploma or equivalent
Company Industry
Department / Functional Area
Keywords
- UAE National Call Centre Agent – Automotive Division
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