Staff Housing Assistant Manager

Four Seasons

About The Role

As the Staff Housing Assistant Manager, you will be responsible for overseeing the daily operations and administration of staff accommodation, ensuring a safe, comfortable, and well-maintained living environment for all colleagues. You will work closely with HR, Housing, and Facilities teams to provide excellent service and maintain high standards of cleanliness, security, and hospitality in line with company policies.

Main Responsibilities

What you will do

• Oversee daily operations of staff housing, ensuring safety, security, and overall well-being of residents, visitors, and property.
• Provide leadership, guidance, and support to the housing team.
• Ensure fair and consistent treatment of all employees in line with company policies.
• Maintain accurate records of housing occupancy and space availability.
• Allocate rooms in compliance with local laws, benefits eligibility, family status, gender considerations, and ethical standards.
• Manage all housing keys, including secure storage, distribution, and inventory control.
• Welcome new employees and prepare their assigned accommodations.
• Plan, promote, and follow up on social activities such as sports tournaments, movie nights, and game nights.
• Conduct regular inventories of rooms, furnishings, and equipment.
• Maintain adequate par stock of housing supplies and equipment.
• Oversee regular pest control in all rooms and common areas.
• Inspect rooms regularly to ensure cleanliness and maintenance standards are met.
• Coordinate and follow up on all maintenance requests.
• Organize and manage staff transportation schedules.
• Provide guidance and support to employees for housing-related issues.
• Attend weekly Operations meetings and daily People & Culture meetings.
• Implement and enforce all housing security and safety policies.
• Take proactive measures to prevent situations that may harm the hotel s reputation.
• Manage the housing budget, ensuring cost control and proper approval of expenditures.
• Record and report housing incidents objectively, with clear and comprehensive documentation.
• Lead the development and implementation of the housing fire safety plan.
• Conduct training on emergency procedures and organize bi-annual fire drills with the Fire Safety Committee.
• Respond effectively to any housing emergency or safety situation.
  
  

Standard Duties

• Deliver a friendly, professional service that consistently exceeds employee expectations.
• Familiarize yourself with the hotel s employee handbook and adhere to all rules, regulations, and policies particularly those related to fire safety, hygiene, health, and overall workplace safety.
• Take on additional duties and responsibilities that, while outside routine tasks, fall within the scope of the role.
• Maintain accurate and up-to-date records for employee files, incidents, logs, and key control.
• Assume responsibility for the health, safety, and welfare of all areas within staff housing, responding appropriately to any emergency situations.
• Protect and support staff housing residents through the application of health and safety practices, accident prevention measures, fire drills, and first aid.
• Report to work punctually, wearing the correct uniform/attire and name badge.
• Maintain a high standard of personal appearance and hygiene in line with the hotel s grooming and appearance standards.
• Comply with all applicable local laws and regulations.
• Foster positive working relationships with colleagues and other departments, operating in line with The Golden Rule.
• Adapt to changes in the department as required by industry trends, company policies, or hotel needs.
• Remain flexible, undertaking any reasonable duties within the scope of the position, including redeployment to other departments or areas when necessary to meet business or service demands.
• Deliver an exceptional employee experience by upholding uncompromising quality, dedication, attention to detail, personal service, cultural values, team spirit, and ethical standards. Participate in and conduct training sessions as required.
• Carry out additional tasks or projects as assigned by the Director of People & Culture or the General Manager.
  
  

What You Bring

• Diploma or bachelor s degree in hospitality management, Facilities Management, or related field.
• Minimum 2 3 years of experience in Staff Housing, accommodation management, or similar role, preferably in hospitality or large-scale operations.
• Strong leadership and people management skills.
• Excellent organizational and time management abilities.
• Strong problem-solving and conflict resolution skills.
• Good communication skills in English (additional languages are a plus).
• Proficiency in MS Office and housing management systems/software.
• Knowledge of health, safety, and hygiene regulations.
• Flexibility to work evenings, weekends, and public holidays when required.
  
  

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Business Attire
• Complimentary Employee Meals
• and so much more!