Senior PMO Manager

Ghobash Group

The Senior PMO Manager is responsible for overseeing the implementation and ongoing management of the Project Management Office (PMO) framework across the organization. This role plays a critical part in enhancing the consistency, predictability, and efficiency of project delivery by introducing and maintaining best practices, governance, and performance standards.

Acting as a key driver of project excellence, the Senior PMO Manager ensures that all project-related information including deliverables, risks, and issues is effectively captured, communicated, and addressed. The role requires close collaboration with project leaders, technical teams, and cross-functional stakeholders to streamline execution and align delivery with strategic business objectives.

A highly customer-focused and leadership-oriented position, the Senior PMO Manager is also responsible for managing the day-to-day operations of the PMO, ensuring smooth interfacing between departments and maintaining alignment with client expectations. This position holds end-to-end accountability for planning, coordinating, and delivering projects on time, within budget, and according to defined scope, while consistently meeting business requirements and quality standards.

Duties & Responsibilities :

PMO Strategy & Setup

• Establish and implement standardized PMO frameworks, tools, templates, and methodologies across all CNS projects.
• Define, measure, and monitor PMO objectives in alignment with CNS s broader strategic goals and business priorities.
• Foster a high-performance delivery culture rooted in consistency, transparency, agility, and operational efficiency.

Project Governance & Execution

• Oversee end-to-end delivery of all CNS projects and programs, ensuring alignment to scope, schedule, budget, and quality standards.
• Conduct regular project reviews to assess status, risks, dependencies, and corrective actions.
• Monitor adherence to internal delivery standards, client SLAs, and governance protocols, ensuring stakeholder accountability.

Talent & Capability Development

• Build and maintain a strong PMO team by driving skills development, training programs, mentoring initiatives, and formal certifications.
• Conduct capacity planning and performance evaluations to align PMO resources with current and future business demands.

Stakeholder Engagement

• Act as a central escalation point for high-risk project issues and governance challenges, ensuring timely resolution.
• Collaborate with internal business units to align project priorities, streamline dependencies, and eliminate delivery roadblocks.
• Provide regular updates to senior leadership and external clients on program health, project portfolio performance, and strategic outcomes.

Delivery Excellence

• Lead continuous improvement initiatives to optimize PMO operations through KPIs, feedback loops, and benchmarking.
• Support project teams with advanced guidance on estimation, scope definition, change management, and conflict resolution.
• Step in as needed to support high-priority internal or client-facing projects to ensure delivery continuity and stakeholder satisfaction.