Sales Support Agent The Emirates Group

Employer Active

Posted 4 hrs ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Coordinate with EK Revenue Accounts to manage AWB stock range and ensure that AWB stocks are released to agents based on request on a timely basis.
  • Handle the commercial support general mailbox to assist customers with requests, resolving billing disputes and other relevant queries.
  • Reconcile the daily cash/card collection reports including import/export/miscellaneous daily sales report from various terminals and share them with EK Finance team.
  • Run daily COU AWBs movement report and bill the ULD pivot weight charges for shipments that utilised dedicated ULD?s.
  • Address AWB verification discrepancies with the central AWB verification team at least once in a week by performing a quality check of the AWB reverification report.
  • Verify the waivers and refunds in freight charges, other charges, cash/card transactions and recover the charges if the charges waived without proper authorization.
  • Track and record all additional or optional services such as ATA trucking services, relabelling, packing fees etc and ensure the charges are billed according to the agreed tariff rate.
  • Assist in raising waivers, service recovery, manual CCA to obtain approvals from the management by submitting them through email, SkyConnect, SkyChain and record them for future tracking.

    • Desired Candidate Profile

    Experience in air cargo industry with at least 3 years as a team leader or equivalent position.

    Cargo operations and customer service experience is preferred.

    Knowledge of Air Cargo Tariffs, IATA/FIATA regulations, SkyCargo systems, policies, and procedures, import and export rules and regulations.

    Effective communication skills (written and oral).

    Proficient in Excel, Word, PowerPoint, and other MS Office applications

    Solution oriented and creative thinking mindset.

    Company Industry

    Department / Functional Area

    Keywords

    • Sales Support Agent

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    The Emirates Group

    Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Currently, Emirates flies to over 125 destinations across 6 continents on a modern fleet of 180 wide-bodied aircraft...

    Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation.

    Read More

    https://www.emiratesgroupcareers.com/search-and-apply/22699