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Experience
1 - 6 Years
Monthly Salary
AED 4,500 - 5,000 ($1,216 - $1,351)
Job Location
Education
Secondary School, Intermediate School
Nationality
Any Arab National, Any European National, Any Anglophone National, Any CIS National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide exceptional customer support to Russian-speaking clients via phone, email, and chat, resolving inquiries efficiently and professionally.
- Investigate and address customer complaints, ensuring timely resolution and maintaining a positive brand image.
- Offer product information and technical assistance, empowering customers to make informed decisions.
- Process orders, returns, and exchanges accurately, adhering to company policies and procedures.
- Maintain detailed customer records, documenting interactions and updating information in the CRM system.
- Proactively identify and address customer needs, exceeding expectations and fostering loyalty.
- Collaborate with internal teams to resolve complex issues, ensuring seamless customer experiences.
Desired Candidate Profile
- Native Russian speaker with fluency in English (written and spoken) is essential for this role.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative
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