Rider Training

Keeta

1.Design and optimize the rider training system with key metrics-driven goals new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
2.Organize and implement training roll-out plans. Prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include application operations, compliance requirements, service experience, safety and fulfillment, and reward and penalty mechanisms.
3.Design assessments and evaluations. Create closed-book and online quizzes, simulation drills, and practical observation checklists. Collect training feedback, class ratings, and operational performance data. Produce monthly and quarterly analysis reports to identify gaps and drive continuous improvement.
4.Drive cross-functional collaboration and training expansion. Partner closely with fulfillment-experience operations, 3PL management, and customer-service teams to respond rapidly to business needs. Manage regional roll-out of training programs. Cultivate and certify an internal trainer (Rider Trainers/Patrollers) to scale training coverage. 1.Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.
2.Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.
3.Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that s rapidly evolving.