Pool Attendants BANYAN TREE

Responsibilities

• Greet guests warmly upon arrival at the pool or beach area and offer assistance with seating arrangements and towel distribution.
• Provide guests with towels, umbrellas, chairs, and other amenities as needed.
• Offer water, refreshments, or other services in line with hotel standards, ensuring that guests are comfortable.
• Assist guests with any special requests, including arranging for food and beverage orders, offering pool toys, or helping with personal belongings.
• Maintain a professional, friendly, and attentive attitude at all times, ensuring guests feel welcomed and valued.
• Set up and organize poolside furniture such as lounge chairs, tables, umbrellas, and towels, ensuring that the area looks inviting and tidy.
• Ensure the beach area is clean and free from debris, including picking up trash, sand, and other items.
• Regularly check and tidy the poolside area, including adjusting furniture, restocking towels, and ensuring cleanliness throughout the shift.
• Ensure that safety equipment such as life vests, first-aid kits, and rescue tubes are available and in good condition.
• Monitor the pool and beach areas to ensure guest safety, especially around water.
• Be vigilant for any safety hazards such as slippery surfaces or unguarded areas, and take immediate action to address or report issues.
• Familiarize yourself with emergency procedures and be prepared to respond to accidents or safety concerns.
• Ensure that guests follow pool and beach rules, including proper swim attire, no running by the pool, and safe behaviours around the water.

• Respond promptly to any guest needs or concerns, such as providing extra towels, adjusting furniture, or fetching drinks.
• Help guests locate amenities like restrooms, showers, or restaurants.
• Assist with the rental of beach gear or poolside services, including water sports equipment or cabanas, if applicable.
• Take food and beverage orders from guests and communicate them to the appropriate restaurant team.
• Deliver food and beverages to guests in the pool and beach areas, ensuring timely and accurate service.
• Ensure that guests orders are handled with care, paying attention to guest preferences and allergies.
• Collect empty plates, glasses, and trash from pool and beach areas to maintain cleanliness.
• Coordinate with other pool and beach associate, as well as management, to ensure smooth operations and excellent guest service.
• Work with lifeguards and other associate to ensure that safety standards are maintained.
• Ensure that towels, sunscreen, and other amenities are stocked and available to guests throughout the day.
• Keep track of inventory, including towels, chairs, umbrellas, and pool toys, and report any shortages to the supervisor.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.