Patient Appointment Scheduler Prima Systems

The Patient Scheduler is responsible for coordinating and scheduling patient appointments while ensuring accuracy in patient demographics, insurance verification, and provider availability. The role plays a vital part in the patient experience by maintaining efficient schedules, minimizing no-shows, and supporting smooth clinical operations.

• Schedule, reschedule, confirm and cancel patient appointments, exams, and procedures within the EMR system via phone, email, or healthcare portals.

• Manage provider calendars to optimize appointment slots and minimize scheduling conflicts.

• Provide patients with appointment details, pre-visit instructions, and required documentation.

• Handle patient inquiries regarding scheduling, cancellations, and service availability.

• Verify patient insurance benefits, update patient information in the EMR/EHR, and process necessary forms and data.

• Collaborate with clinical staff, providers, and billing teams to ensure smooth patient flow.

• Notify relevant departments of schedule changes or special patient requirements.

• Conduct reminder calls/texts to reduce patient no-shows.

• Ensure compliance with HIPAA regulations and internal scheduling protocols.

• Maintain scheduling logs, daily appointment reports, and no-show/cancellation reports.