Order to Cash (OTC) Specialist

Hilton

 As an OTC Specialist, you will take ownership of enhancing efficiency, streamlining workflows, and driving automation, all while expanding your expertise in finance and accounting. You will lead Order-to-Cash operations for hotels across the GCC, ensuring seamless processes, proactively solving challenges, and continuous improvements within the UAE Finance Centre of Excellence (COE).What will I be doing?Your role is important and below are some of the fundamental job duties that make your work unique.What Your Day Will Be LikeReview and verify daily direct bills Check posted charges for accuracy, highlight discrepancies, and push for resolution, ensuring accurate invoices are delivered in a timely manner.Invoice processing ensuring all charges and credits are correctly postedPayment posting payments received from customers Collections & DSO reduction proactively following up on payments and highlighting problem accountsCredit meetings preparing, leading, and producing minutes documenting discussions and actionsMonth-end responsibilities preparing bad debt calculations, aging reports and DSO reports.Issuing Statement of Accounts preparing and agreeing statements of account with customersHotel query resolution providing support for OTC-related queriesSOX Compliance Perform balance sheet reconciliations ensuring complete adherence to SOX regulations.Drive process improvement & system automation Identify smarter, more efficient work methods by discovering automation opportunities, optimizing workflows, and challenging conventional practices.What are we looking for?Required QualificationsMinimum 2 years experience in Order to Cash (proven success in collections, billing, and reporting)Fluent in English (written & verbal) additional languages (French/Arabic) a plusSystem-curious eager to explore and optimize systems like Navision, OnQ, OA, and Microsoft suiteProcess improvement mindset always looking for smarter ways to work and drive automationInquisitive & proactive Willing to learn, ask the right questions, and challenge the status quo by questioning the Why and How.Strong communicator able to liaise effectively with customers, hotel teams, and internal stakeholdersDetail-oriented & organized Focused on maintaining accuracy while meeting tight deadlines in a fast-paced environment.Accounting knowledge in particular, OTC processes and best practicesPreferred QualificationsUniversity degree and/or pursuing accounting certification (ACA, ACCA, CIMA, etc.)Experience in hotel finance or a multinational environmentWhat will it be like to work for Hilton?With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member.