Operation Executive REEF LUXURY DEVELOPMENT L.L.C

Sales Documentation & Contracting

• Review and approve OTPs (Offer to Purchase) submitted by clients, verifying completeness, accuracy, and compliance before processing.
• Issue SPAs (Sales & Purchase Agreements) in line with approved sales terms, internal protocols, and DLD requirements.
• Handle DocuSign workflows for OTPs, KYCs, SPAs, ensuring all e-signed documents are properly tracked, recorded, and stored.
• Support preparation and processing of units for Oqood registration, liaising with Finance, Legal, and Sales for smooth submissions.
• Manage the preparation, verification, and signing of agency agreements, ensuring timely coordination between brokers, internal teams, and management.
• Process custom payment plan requests, validate client eligibility, and coordinate approvals with management.

Client Verification & KYC

• Approve client KYC submissions, ensuring accuracy, completeness, and compliance with AML/CFT and company policies.
• Conduct client call verifications to confirm contract details, resolve discrepancies, and reinforce client confidence in transactions.
• Manage new client registration requests, ensuring timely processing and documentation in CRM/ERP systems.

Collections & Financial Operations

• Execute daily collections follow-ups, coordinating with clients and Finance to ensure timely payments.
• Rectify and update Statements of Account (SOAs), resolving discrepancies with Finance and providing accurate reports to clients.
• Ensure all payment records are reconciled with CRM/ERP and banking records.

Agency & Logistics Support

• Coordinate with Agency Relations on agency agreement renewals, ensuring contracts are updated, approved, and executed on schedule.
• Liaise with courier/logistics partners (e.g., Aramex) to arrange timely pickups and deliveries of documents when required.

Key Competencies

• Accuracy in handling financial and legal documentation.
• Strong compliance mindset and understanding of regulatory requirements.
• Ability to multitask and manage multiple stakeholders (Sales, Finance, Legal, Brokers).
• Customer-oriented approach with professional telephone and written communication skills.
• Process-driven, adaptable, and proactive in identifying and resolving operational issues.