IT Support Technician
Parsons
Employer Active
Posted 6 hrs ago
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Experience
0 - 3 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Summary
The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Information Technology (IT)
Function: Help Desk / Technical Support
What You ll Do
- Provide first-level IT technical support remotely via phone, email, or instant messaging
- Troubleshoot and resolve common hardware, software, and peripheral issues for end users
- Escalate unresolved issues to senior service desk staff or relevant IT teams
- Research solutions for standard software and hardware-related problems
- Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies
- Document service requests, resolutions, and outcomes according to company procedures
- Support non-business hours operations by providing on-call service during weekends or holidays
- Ensure compliance with Parsons IT policies, procedures, and security standards
Why Join Us
- Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions
- Gain valuable hands-on experience in IT support and service desk operations
- Competitive salary, benefits, and opportunities for career growth
- Be part of a diverse and inclusive workplace committed to employee development
- Contribute to innovative projects supported by Parsons advanced IT infrastructure
Desired Candidate Profile
- Bachelor s degree in IT, Computer Engineering, or a related discipline
- 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)
- Certifications in Microsoft or Cisco technologies preferred
- Strong knowledge of Microsoft operating systems, applications, and personal computer hardware
- Familiarity with printers, peripherals, and IT service desk operations
- Excellent communication and customer service skills with the ability to resolve issues effectively
- Strong problem-solving and analytical abilities
Company Industry
Department / Functional Area
Keywords
- IT Support Technician
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Parsons
Parsons Corporation is a global engineering, technology, and project management company delivering innovative solutions across infrastructure, defense, and smart cities. With a strong presence in Dubai, Parsons integrates cutting-edge technology with global expertise to support world-class projects. The company values diversity, sustainability, and professional growth, offering UAE Nationals the opportunity to contribute to groundbreaking projects while building rewarding careers in IT and beyond.