Head of Observability and Incident Management
First Abu Dhabi Bank
Employer Active
Posted 10 hrs ago
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Experience
15 - 17 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Define and implement observability architecture for scalable, secure, and cost-optimized monitoring
Lead major incident management processes, ensuring rapid containment and clear communication
Establish dashboards, telemetry pipelines, and visibility into applications, infrastructure, and services
Correlate alerts and events to reduce noise and prioritize incidents based on business impact
Conduct post-incident reviews, RCAs, and resilience engineering to reduce operational risk
Align monitoring practices with compliance, regulatory, and ITIL standards
Collaborate with application, infrastructure, and security teams to ensure logging and instrumentation coverage
Manage vendor relationships and integrate SaaS/cloud monitoring platforms with FAB s workflows
Provide training, coaching, and leadership to monitoring and incident management teams
Drive adoption of SRE principles, SLIs, and SLOs for critical services
Promote a blameless culture of improvement and continuous learning
Desired Candidate Profile
Bachelor s or Master s degree in Computer Science, Information Technology, or related discipline
15+ years of technology experience, with strong focus on observability, incident management, and SRE practices
Expertise with monitoring and APM platforms (Datadog, AppDynamics, Grafana, ELK, Elastic, synthetic monitoring, log aggregation)
Strong understanding of distributed systems, microservices, and hybrid cloud environments (AWS, Azure)
Proven track record of running 24/7 incident command processes and leading high-pressure war rooms
Deep knowledge of ITIL event and incident management using ITSM platforms such as ServiceNow
Excellent cross-functional coordination, executive communication, and stakeholder management skills
Calm, decisive leadership style with ability to deliver in high-pressure environments
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- Head Of Observability And Incident Management
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First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE s largest bank and a global financial leader, delivering secure, innovative solutions and driving technology transformation across international markets.