Guest Services Officer SOFITEL

• Warmly greet and welcome guests, ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries, requests, and concerns
• Manage room assignments, guest accounts, and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications, cancellations, and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized, clean, and presentable at all times
• Assist with concierge services, including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
• Comply with all hotel policies, procedures, and safety standards

Knowledge and Experience
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times