Job Description

Roles & Responsibilities

Job Location

Ras Al Khaimah,
United Arab Emirates

Experience

1 to 5 years

Qualification Level

Diploma; Graduate

Job Function

Customer Service / Telecalling

Skillset

Russian speaker

Preferred Jobseekers

Jobseekers from any country

Guest Service Agent

Job Location : Dubai, UAE

Job Description :

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments,
To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications :

High School diploma
Previous experience in same position for at least 1 year.
Luxury hotel experience is a must
Passion for excellent service
Excellent team player and great communication skills
Russian speaker

Guest Service Agent
Anantara Hotels

People Looking for Jobs also searched

Guest Service Agent Anantara Hotels

People Looking for Jobs also searched

Guest Service Agent
Anantara Hotels