Guest Service Agent.
HUES BOUTIQUE HOTEL LLC
Posted on 1 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
DUBAI,
United Arab Emirates
Experience
1 to 2 years
Qualification Level
Higher Secondary School & Equivalent
Job Function
Customer Service / Telecalling
Skillset
Excellent communication skills (both verbal and written). Strong interpersonal and problem-solving abilities. Ability to multitask in a fast-paced environment. Proficiency in hotel management software (e.g., Opera, Fidelio) is a plus. Basic knowl
Preferred Jobseekers
Locally available candidates only apply for this job
Key Responsibilities:
Guest Interaction:
Greet guests upon arrival with a warm and professional demeanor. Ensure a smooth check-in and check-out process while addressing any guest needs promptly.
Reservations Management:
Assist guests with booking, modifying, or canceling reservations. Communicate with guests about room availability, rates, and promotions.
Concierge Services:
Provide guests with information about local attractions, restaurants, transportation options, and hotel amenities.
Guest Inquiries and Complaints:
Handle guest inquiries, concerns, and complaints effectively. Ensure that any issues are resolved in a timely and courteous manner.
Billing and Payments:
Process payments, issue invoices, and provide guests with a detailed explanation of charges. Ensure accuracy in billing.
Collaboration:
Work closely with housekeeping and maintenance to ensure that guest rooms and public areas are ready and maintained to the highest standards.
Safety and Security:
Monitor hotel security, ensuring that guest and staff safety is maintained. Follow all safety and security procedures for the property.
Qualifications and Skills:
Education: High school diploma or equivalent required; hospitality-related certification or training is a plus.
Experience: Previous experience in a customer service or hotel front desk role is preferred.
Skills:
Excellent communication skills (both verbal and written).
Strong interpersonal and problem-solving abilities.
Ability to multitask in a fast-paced environment.
Proficiency in hotel management software (e.g., Opera, Fidelio) is a plus.
Basic knowledge of accounting and financial transactions.
Personal Qualities:
A positive, friendly, and professional attitude.
Detail-oriented with a high level of accuracy.
Ability to work well in a team and independently.
Flexible to work weekends, holidays, and varying shifts.
Working Conditions:
Full-time position, with flexible hours including evenings, weekends, and holidays.
Occasional lifting and carrying up to 25 lbs (e.g., luggage, supplies).
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Company Industry
Department / Functional Area
Keywords
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HUES BOUTIQUE HOTEL LLC