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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a professional and customer-focused Front Office Supervisor to join our team. As a key member of our Front Office Leadership Team, you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.
- Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
- Ensure exceptional guest experiences by implementing and maintaining high service standards
- Coordinate with other departments to address guest needs and resolve issues promptly
- Manage and train front office staff, identifying areas for improvement and implementing action plans
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Handle VIP guests and special requests with utmost care and attention to detail
- Manage room allocations and group arrivals to ensure smooth check-in processes
- Oversee the preparation and distribution of daily reports and guest information
- Implement and maintain standard operating procedures for the front office
- Assist in budgeting and financial management, including upselling initiatives
- Ensure compliance with safety and security protocols
- Participate in emergency response and first aid situations as needed
Desired Candidate Profile
Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry
- Bachelor's degree or diploma in Hospitality Management is preferred
- Excellent verbal and written communication skills in English; additional languages are a plus
- Strong interpersonal and leadership skills with the ability to motivate and develop team members
- Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite
- Solid knowledge of front office procedures and hospitality best practices
- Exceptional organizational and time management skills
- Ability to work efficiently in a fast-paced, high-pressure environment
- Strong problem-solving skills and attention to detail
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Flexibility to work various shifts, including weekends and holidays
- Demonstrated ability to make quick, sound decisions in challenging situations
- Familiarity with local culture and customs in Phnom Penh, Cambodia is a plus
Company Industry
Department / Functional Area
Keywords
- Front Office Supervisor
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