Food and Beverage Supervisor

Pullman Hotels & Resorts

Job Description

Food & Beverage Supervisor

MAIN RESPONSIBILITY

Operational

• To provide a courteous, professional, efficient, and flexible service at all times, following the hotels Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work (see attached Master Task List) to the standard set. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated and assigned to another Department as per Master Task List for that Department
• To be fully conversant with all services and facilities offered by the hotel.
• To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures
• To be responsible for the food hygiene and safety of the outlet by ensuring that all equipments are working properly and employees are trained to work safely with it.
• To perform duties common to all waiters and other duties as may be assigned.
• To report records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Supervisor / Manager
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure that the inventory par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped. Ensure strict control of inventory of all beverages and to keep bar consumables to par level, ordering and rotating.
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning, storage and careful use of all operating supplies and equipment (OS&E).
• To liaise with the Kitchen and the whole Food & Beverage Department on daily operation and quality
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of ISO9001 and 14001 (for Ibis Hotel) policies and procedures and is responsible to integrate them in the day to day operation.
  
  

Food & Beverage Product

• To assist in planning the food & beverage lists and to assist with advertising and promotions.
• To ensure that only fresh products are used in Food & Beverage preparation.
• To monitor operating supplies by maintaining and controlling established food & beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• To explain the discrepancies in the potential food & beverage cost satisfactorily.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend beverage combinations and up-sell alternatives
• To prepare and serve food & beverage orders and provide a courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
• To follow correct sequence of service at the assigned station outlined in the Standard Operating Manual.
• To continuously learn on customer service, changing menu item, specials and prices.
• To be fluent in operation of MICROS POS system.
• To handle money and guest charges accurately.
  
  

Guest Services

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be founded and to assure follow up with guests.
• To be demanding and critical when it comes to service standards.
• To ensure that the outlet team projects a warm, professional and welcome image.
• To establish a rapport with guests, maintaining good customer relationship
  
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Occasional Duties

• To assist in carrying out quarterly, bi-yearly and yearly inventory of operating equipment as well as conducting monthly par stock.
• To assist in planning and organizing festive food & beverage promotions within the assigned outlet
• To carry out any other reasonable duties and responsibilities as assigned by the F&B Manager.
  
  

Qualifications

• Diploma in Hospitality Management preferred.
• Proven experience in administrative support roles, preferably within the hospitality industry.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Exceptional attention to detail and accuracy in data management and documentation.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and willingness to take on new challenges.