FandB Server - Events

IHG Hotels & Resorts

Do you see yourself as a Banquets & Events Host/ Hostess for Events at InterContinental Hotel Dubai Festival City?

Whats your passion? Whether youre into triathlon, exploring new restaurants or dancing the tango, at IHG were interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Attending banquet briefings to gain full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc., receiving supporting staff.
• Assembling and disassembling tables and chairs with care, minimizing damage to equipment and walls, including scratches, paint chippings, etc. and report all incidents requiring maintenance to the Manager.
• Maintaining knowledge of policies and procedures and following Health and Safety practices at all times.
• Ensuring 100% guest satisfaction.
• Caring for the equipment and the property.
• Promoting positive guest and colleagues relations at all times.
• Demonstrating service attributes in accordance with industry expectations and company standards:
• Being attentive to guests
• Accurately and promptly fulfilling guests requests however busy and whatever time of day.
• Anticipating guests needs
• Maintaining a high level of knowledge which affects the Guest experience
• Demonstrating a service attitude
• Taking appropriate action to resolve guest complaints
• Taking personal ownership of the supporting team (casuals) and its responsibilities.
• Ensuring on job skills training and proper utilization and allocation of casuals manpower, reporting challenges to management with suggestions for resolution.
• Complying with Time and Attendance Policies, with company Grooming Standards.
• Attending all the staff meetings, departmental land hotel training scheduled and other related activities, attending and supporting social events as and when required.
• Demonstrating understanding and awareness and complying with all the policies and procedures related to Health, Hygiene and Fire Life Safety, familiarising yourself with emergency and evacuation procedures, ensuring all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager.
• Attending daily briefing and to ensure that all uniform service staff are kept up to date & properly dressed before start of duty.
  
  

What we need from you:

• Communication skills guests and colleagues will need to come to you with concerns as well as compliments, so you ll be easy to talk to.
• Planning and analyses making skills.
• Fluency in the English language - extra language skills would be great, but not essential.
• Your Time management skills will be important to know how to prioritize tasks under pressure.
• You ll have basic skills of Microsoft Word/Excel.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• Experience - ideally you ll have spent at least one year in a similar position in a 5 star property.
• You ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Ability to work independently and within a team environment.