Customer Service Representative - Male DM Healthcare

Posted on 2 Sep

Experience

1 - 5 Years

Monthly Salary

AED 2,500 - 3,000 ($676 - $811)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Education, Bachelor of Business Administration, Bachelor of Arts, Any Graduation

Nationality

Any Arab National, Indian, Filipino

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Greet patients and visitors in a friendly and professional manner.
  • Schedule appointments and manage bookings through the clinic's system.
  • Answer incoming phone calls, emails, and WhatsApp messages, providing accurate information and assistance.
  • Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.
  • Handle patient registration, insurance verification, and billing inquiries.
  • Maintain confidentiality and uphold the privacy of patient information.
  • Resolve patient concerns or escalate to the clinic manager when needed.
  • Collect feedback from patients to improve service delivery.
  • Ensure the front desk area is clean and welcoming at all times.

Desired Candidate Profile


  • Education: Minimum high school diploma; Bachelor's degree preferred.
  • Experience: 1–3 years in a customer service or front desk role, preferably in healthcare or hospitality.
  • Language Skills: Fluent in English (Arabic, Hindi, Malayalam, or Urdu is a plus).
  • Technical Skills: Familiarity with clinic management software, MS Office, and general computer literacy.
  • Soft Skills: Excellent communication, interpersonal, and problem-solving skills. Ability to multitask and remain calm under pressure.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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DM Healthcare

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies. We have over 22,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands. Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.

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