Customer Service Executive

Client of Talentmate

The Customer Service Executive in the Freight & Logistics industry plays a pivotal role in facilitating excellent communication and service delivery between shippers, clients, and the company. This position demands high levels of efficiency and a proactive approach to problem-solving to ensure timely and accurate handling of customer requests and queries. As a key point of contact, the Customer Service Executive manages accounts, processes orders, handles logistics, and provides detailed information and solutions to customers. The ideal candidate must have strong communication skills, an in-depth understanding of freight and logistics operations, and a commitment to customer satisfaction and operational excellence. They will be responsible for maintaining positive customer relationships and ensuring the seamless execution of logistics services.

Responsibilities

• Manage customer accounts to ensure seamless service and customer satisfaction.
• Coordinate with logistics teams to ensure efficient shipment processing and delivery.
• Respond promptly to customer inquiries and provide solutions to logistical issues.
• Prepare and process orders, invoices, and related documentation for freight shipments.
• Monitor shipments and provide customers with timely updates on their status.
• Maintain accurate records of customer interactions and transactions in the system.
• Liaise with freight carriers to resolve issues and negotiate terms of service.
• Analyze customer feedback to recommend improvements to processes and services.
• Develop and maintain strong working relationships with clients and stakeholders.
• Assist in the planning and execution of logistics strategies to improve service levels.
• Ensure compliance with industry regulations and company policies in all transactions.
• Conduct customer follow-up to ensure satisfaction and address further concerns.

Requirements

• Bachelor s degree in Business, Logistics, or a related field is preferred.
• Minimum of 2 years' experience in customer service within freight and logistics.
• Strong understanding of logistics processes, documentation, and regulations.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficient in using CRM software and Microsoft Office Suite for daily tasks.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills with a focus on customer satisfaction solutions.