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Experience
3 - 5 Years
Job Location
Education
Bachelor of Business Administration
Nationality
Any Nationality
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Build and maintain strong client relationships by addressing needs and concerns.
- Develop and implement strategies to retain clients, reduce off-hires, and boost loyalty.
- Communicate regularly to provide updates, gather feedback, and resolve issues.
- Analyse client data to identify trends and improve satisfaction.
- Identify cross-sell and up-sell opportunities.
- Collaborate with sales, marketing, and support for a seamless client experience.
- Tailor retention strategies to different client segments with personalized approaches.
- Clearly present product value and benefits to encourage loyalty.
- Set and track KPIs to measure success and adjust strategies as needed.
Desired Candidate Profile
- Bachelor's degree in business administration or a related field.
- Minimum of 3 years of experience in customer relations or a similar role.
- Industry experience in a customer-focused environment, preferably in the retail or hospitality sector.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Proven ability to handle challenging situations with professionalism and composure.
- Strong problem-solving and decision-making skills.
- Proficiency in CRM software and other relevant tools.
- Ability to work independently and manage multiple priorities.
- Fluency in multiple languages is a plus, particularly in regions with diverse customer populations.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Relations Specialist
- Customer Relations Executive
- Customer Satisfaction
- Customer Experience Manager
- Relationship Management
- Customer Feedback
- Customer Retention Executive
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Dollar Car Rental
A globally established brand – over 640 worldwide locations across 53 countries, and a fleet size of approximately 200,000 vehicles In the UAE, Dollar is a franchised operation owned by the prestigious A.A. Al Moosa Enterprises, under the license of Zabeel Rent a Car LLC, since 2004. Today, with locations across the UAE, Dollar Car Rental is one of the region’s favorite and leading car rental agency, with multiple awards & recognitions to its name. Dollar Car Rental UAE has neighborhood and airport car rental locations in Dubai, Abu Dhabi, Sharjah, & Al Ain.
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