Coordinator Rider On Ground Ops

talabat

Posted on 26 Sep

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What s on Your Plate?

  • Monitor live operations to ensure optimal performance across the city/zone.

  • Track and assess rider performance on a city/zone level.

  • Ensure effective rider utilization during peak and non-peak hours.

  • Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

  • Manage walk-in queries from riders.

  • Liaise with fleet partners to ensure smooth communication.

  • Assist dispatchers with rider-related communication.

  • Facilitate feedback loops between riders and management.

  • Resolve queries and escalations from internal and external stakeholders in a timely manner.

  • Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.

  • Investigate rider-related issues raised by customers or vendors.

  • Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.

  • Perform ad hoc tasks as requested by the line manager.

Desired Candidate Profile

What did we order?

  • Education and Experience:

    • Bachelor s Degree

    • 1-2 years of experience in the food/grocery tech industry is highly preferred.

  • Skills and Competencies:

    • Ability to multitask and work effectively in a fast-paced environment.

    • Proficient in Google Suite.

    • Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.

    • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.

    • UAE Driving License is a must.

Company Industry

Department / Functional Area

Keywords

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talabat

https://jobs.smartrecruiters.com/DeliveryHero/744000083665565

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