Communications & Reservations Intern Four Seasons Hotel

What you will do

• To answer all incoming calls and chats from the outside and channel them as appropriate.

• To reply to all guests inquiries for accommodation and restaurants availability.

• To articulate the description of the hotel and explain the features to maximize finalizing the booking.

• Coordinate all guests requirements pertaining to wake up calls, housekeeping orders, chat messages and maintenance requests.

• Maintain the phones of the Resort at Jumeirah Beach and the Hotel at DIFC.

• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.

• To be always fully aware of Four Seasons standards and service culture.

• Attend monthly Interns Meeting lead by the Learning & Development team.

What you bring

• Enrolled in a Bachelor program in a reputable Hotel Management School or University.

• Requires reading, writing and oral proficiency in English. Additional language preferred (Arabic, Russian or European language).

What we offer

• Work permit

• Monthly stipend

• Shared accommodation in the staff housing

• Transportation to / from work

• Meals at the hotel and staff accommodation

• Medical Insurance

• Learning and development programs