Center Manager

Lab of Future

Key Responsibilities :

1. Admissions & Team Management

• Lead and supervise the admissions team, ensuring timely follow-ups, counseling, and conversion of leads into enrollments.
• Set daily, weekly, and monthly targets for the admissions team and monitor performance through regular reviews.
• Train and coach the admissions team to maintain high-quality interactions with parents and students.

2. Parent Queries & Relationship Management

• Oversee the timely handling of parent queries and escalations by the team, ensuring effective resolution.
• Coordinate closely with the front desk, academic, and operations teams to provide accurate and consistent information to parents.
• Build strong relationships with parents to enhance satisfaction, trust, and long-term engagement with the center.

3. Academic & Class Operations Management

• Oversee the planning and execution of regular classes, workshops, and special programs to ensure smooth delivery.
• Coordinate with trainers and academic staff to align schedules, resources, and learning outcomes.
• Monitor class quality and student engagement, ensuring a positive and high-impact learning environment.

4. Cross-Departmental Planning & Task Management

• Plan, assign, and track tasks across multiple departments including academic, operations, marketing, and customer support.
• Ensure inter-departmental collaboration for events, campaigns, and special projects.
• Conduct regular coordination meetings to align goals, timelines, and responsibilities.

5. Operations & Facility Management

• Oversee daily center operations including opening/closing procedures, cleanliness, safety, and equipment readiness.
• Ensure compliance with health, safety, and child safeguarding policies at all times.
• Monitor and manage inventory of learning materials, lab tools, and technical equipment.

6. Reporting & Performance Monitoring

• Prepare and share regular reports on admissions performance, student retention, parent feedback, and operational efficiency with the management.
• Analyze data to identify operational gaps and recommend process improvements.
• Share actionable insights with management to support strategic decision-making.