Business Analyst PSS (Airline Domain)
Talent21
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Gather, analyze, and document business requirements; create associated deliverables.
Facilitate workshops with business stakeholders and IT teams for requirements elicitation.
Conduct gap analysis between current and target system capabilities.
Assist Product Owner/Delivery Lead in requirement planning, business case creation, and project reporting.
Assess and validate solution design with System Architects.
Support defect management and collaborate with development teams for bug resolution.
Participate in User Acceptance Testing (UAT) and end-to-end testing cycles.
Provide training and documentation support for end-users during new feature rollouts.
Interact with vendors and support PMs in defining business scope for RFI/RFP processes.
Assist business stakeholders in fulfilling IT service requests and resolving support issues.
Map business processes using tools such as use case diagrams, data flow diagrams, and swimlanes.
Work with data models, API specifications, and system integration points.
Subject Experience:
- Knowledge of Customer touchpoints within Airline / Travel domain/ eCommerce B2B & B2C Portals, On-Line Check-In flows
- Experience in the Airline domain, with good knowledge of Passenger Service Systems (PSS), reservations, ancillary and auxiliary systems
- Gathering and documenting business requirements for digital commerce platforms (web, mobile, APIs, Travel Agency).
- Mapping user journeys across online booking flows
- Collaborating with UX/UI teams to enhance user booking flows
- Knowledge of Airline or Travel Domain IT will be added advantage
- Familiarity with industry standards like IATA, NDC, BSP, or GDS integrations.
- Knowledge of Loyalty Systems and Payment Gateway processes.
- Understanding of data privacy, information security, and regulatory compliance in the travel domain. Awareness of Departure Control Systems (DCS) and Check-in/Boarding process flows beyond online check-in.
- Experience with ancillary revenue systems (e.g., seat selection, baggage, meals, upgrades).Role & responsibilities
Desired Candidate Profile
Kindly support on new position.
We need profiles for Business Analyst with PSS.
Location: Dubai
Budget: 16000 AED max not more than that.
Primary Skill
Business Analysis- Experience in Requirements gathering and analysis and creation of associated deliverables.
Role/Job Title
Senior Business Analyst (5-8 yrs of experience)
Location
Onsite
Expected Start Date
How many resources are required
1
Technical skills required
- Experience in Requirements gathering and analysis and creation of associated deliverables
- Familiar with Business Analysis Methodologies - Eg: Agile Methodologies like Scrum/Kanban and tools such as JIRA, Confluence, Miro, Visio, or Azure DevOps
- Experience in User Acceptance Testing and end-to-end testing cycles
- Experience in interacting with Vendors
- Experience in defining the Business Scope for RFI/RFP process
- Experience in handling IT Support issues raised by Business & follow up of issues raised with internal IT & Vendor
- Experience in process mapping (e.g., use case diagrams, data flow diagrams, swimlanes).
- Knowledge of data models, API specifications, and system integration points.
- Familiarity with Agile methodologies (Scrum/Kanban) and tools like JIRA, Confluence, Miro, Visio, or Azure DevOps.
Company Industry
Department / Functional Area
Keywords
- Business Analyst PSS (Airline Domain)
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