Assistant Manager, Regulatory Services Commercial Bank of Dubai

Responsibilities & Duties

• Manage and monitor multiple engagements and/or teams activities and commit to deliver on time and quality in line with expectations.
• Lead initiative to increase effectiveness and efficiency in service delivery, i.e. digital shift, standardization of work papers.
• Assign all inquiries directly from Court or police through dedicated online portals or manual cases to the staff and make sure their completed as per bank policy.
• Prepare and retrieve the required customer information, documents and account detail and draft the response letter to be reviewed and signed by the authorized signatories.
• Review bank response and approve it in the absence of senior manager for police investigation request, and court manual letter.
• Make sure all Court and Police Letters (through mailing) within SLA. Forming proper replies based on information received from the concerned department/branch & and approve any changes in the response to clear the bank from fines & penalties.
• Produce Management Information (MI) reports and metrics on Court, police, Bounced CHQ, and make sure the data is correct before sending it to the higher management
• Make sure safe custody of confidential documents to ensure easy retrieval.
• Take active interest to build skills and develop competencies for self to hold higher responsibilities. To keep oneself update with the Bank s Operations Procedures.
• Handle inquiries related to confidential CBD staff received from, courts & law enforcements & coordinate with HR in order to reply to the competent authorities.
• Work with Legal and contribute to the review and revision of the existing policies and procedures for the local operations to ensure these reflect changes in relevant laws.
• Assist in finalizing Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
• Train, develop, new staff in policies and procedures of the law enforcement according to government regulations and ensure that Bank s policies and procedures are adhered to.
• Review team member performance on a quarterly basis and make sure that they are meeting their targeted KPI.
• Assist the Quality Assurance/ Audit team with their review and make sure the work is completed as per CBD standard.
• Prepare daily, weekly and monthly report.