Posted 30+ days ago

Experience

2 - 5 Years

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description
  • Work closely with Regional Head to implement distribution/network strategy and sales & services strategy. Agree overall budget and KPI targets as well as budget and targets per customer segments for the area/cluster with Regional Head and delegate budget and targets to the Branch/Cluster Managers in the area. Delivering the agreed budget & KPI targets in that area with managing, supporting and monitoring branches, branch/cluster managers, sales & service teams performance.
  • Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a standardized quality, cost-effective service with high standard customer experience across all branches in that area.
  • Explore and gather all needful details to create new business opportunities within the area in coordination with other Business Lines. Also gather all details to open/relocate/remove a branch or ATM/CDM in that area and provide business justification.
    • Representing the bank in local community in the assigned area
    • Handle customer complaints in coordination with Head of Customer Experience
  • Defines goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process
  • Develops talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratisation

Desired Candidate Profile

Qualifications

Bachelor s degree in any discipline with experience in the branch network.

Company Industry

Department / Functional Area

Keywords

  • Area Head

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