Job Description

Roles & Responsibilities

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week.

* Arabic speaking is a mandatory requirement

Commercial Growth

Accountability - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
Conversion - Proactively introduce, educate and convert Partners on to Fresha s payments solution.
Optimise - listing content and availability competitiveness on the marketplace to maximise conversions.

Relationship Building

Partnership - Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
Guidance - Advising Partners on suitable product selection based on their needs and specifications.
Engagement - Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
Collaboration - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
Feedback - Collaborate with our Product teams to provide important product feedback to help enhance future releases.
Sales - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform.

This list is not exhaustive and there may be other activities you are required to deliver.

What we are looking for

Partner Facing - Demonstrable experience in effectively delivering commercial outcomes from a previous Partner facing role
Commercially Motivated - Shown to be commercially motivated with an ability to adapt and achieve targets
Analytical - Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
Initiative - Naturally proactive and inquisitive, with a desire to consistently learn and improve
Outbound Sales - Previous experience in an outbound call environment or a related sales position preferred
Communication - Excellent and proven written, verbal and presentation skills
Innovative - Creative thinking and problem-solving mindset
Relationship Building - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
Team Player - Happy to roll sleeves up and assist the team when required
Initiative - Ability to self-starter with a proactive approach
Adaptability - Comfortable working in a fast-paced and changing environment

Account Manager Fresha

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