Turkish Teamlead

Intouch CX

Multiple Vacancies

Posted on 26 Sep

Experience

1 - 2 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Lead, coach, and motivate a team of Turkish-speaking customer service representatives to achieve performance targets and deliver exceptional service.
  • Monitor daily team operations, ensuring adherence to company policies, quality standards, and client requirements.
  • Provide regular feedback, conduct performance evaluations, and identify areas for improvement and professional development.
  • Handle escalated customer issues, ensuring timely and effective resolution while maintaining high customer satisfaction.
  • Collaborate with cross-functional teams to implement process improvements and optimize workflow efficiency.
  • Prepare and analyze team performance reports, identifying trends and recommending actionable solutions.
  • Facilitate regular team meetings, training sessions, and knowledge sharing to foster a collaborative environment.
  • Ensure compliance with data privacy, security, and regulatory requirements in all customer interactions.
  • Support recruitment, onboarding, and training of new team members as needed.
  • Act as a liaison between management and frontline staff, communicating updates, changes, and best practices.

Desired Candidate Profile

  • 1-2 years of experience in a customer service, contact center, or BPO environment.
  • Proven experience in a team leadership or supervisory role, preferably within a BPO setting.
  • Fluency in Turkish and proficiency in English, both written and verbal.
  • Strong interpersonal and communication skills with the ability to motivate and inspire teams.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Ability to work effectively in an on-site, fast-paced, and dynamic environment.
  • Familiarity with omnichannel support platforms (phone, email, chat, social media).
  • Strong organizational and time management skills.
  • Demonstrated ability to handle escalations and resolve conflicts professionally.
  • Willingness to work flexible hours as required by business needs.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Turkish Teamlead

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Intouch CX

https://wuzzuf.net/jobs/p/pobuzj9ufefp-turkish-teamlead-bpo-intouch-cx-cairo-egypt