Transport and Bell Supervisor
IHG Hotels & Resorts
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Key Responsibilities
- Review daily arrivals and departures to plan upcoming operational needs
- Ensure VIPs, special guests, and group arrivals are handled according to standards
- Support and maintain the guest recognition program
- Assist in scheduling, training, and guiding the Bell team
- Handle guest comments and service recovery actions, logging and tracking resolutions
- Act as first point of contact during emergencies, supporting guest evacuation and safety
- Prepare and manage departmental reports and documentation
- Maintain equipment cleanliness and operational readiness
- Ensure timely delivery and collection of guest luggage and requests following procedures
- Maintain accurate records of luggage handling and guest service actions
- Uphold service standards while meeting performance benchmarks and LQA expectations
Skills Set
- Guest service and communication
- Team supervision and training
- Luggage handling coordination
- Operational planning and reporting
- Emergency response readiness
- System skills: PMS, POS, CRM
- Driving and valet operations
- Record management accuracy
Why Join Us
- Opportunity to work in a luxury hospitality environment
- Professional growth within a global hotel brand
- Supportive team focused on delivering exceptional guest experiences
- Exposure to upscale service standards and high-end clientele
Desired Candidate Profile
Diploma or equivalent with a minimum of 2 years experience in a luxury hotel operations role
Hospitality diploma or degree preferred
Strong skills in MS Office (Word, Excel, PowerPoint, Outlook)
Familiarity with POS, PMS, and CRM systems
Valid UAE driving license with clean driving record; ability to operate golf carts/buggies
Fluent English communication; additional languages preferred
Strong guest service mindset with the ability to handle fast-paced operations
Company Industry
Department / Functional Area
Keywords
- Transport And Bell Supervisor
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IHG Hotels & Resorts
IHG Hotels & Resorts is a global hospitality group known for delivering memorable guest experiences across luxury, lifestyle, and premium brands. Its Dubai properties emphasize world-class service, operational excellence, and warm, guest-centered hospitality.