Training Coordinator Calo Inc.

We re looking for an Operations Training Specialist in Qatar to oversee the organizational training strategy for our operations team and assess its impact. You ll identify training and developmental needs to drive training initiatives that build loyalty to the company while working across departments to get the team up to speed in their specific vertical. The ideal candidate will enhance the team s skills, performance, productivity, and quality of work.

Main Responsibilities

Planning and Coordination:

• Coordinate the training schedule and training calendar with all MP trainers
• Coordinate with trainers, subject matter experts, and other stakeholders to ensure availability and alignment with training objectives and training-related projects
• Responsible for updating the onboarding and planned calendar for all team members

Participant Management:

• Ensure new joiners are following the training schedule as per the training calendar
• Update and assist trainers in quiz and survey links, and coordinate with the Training Team
• Attend all meetings related to training topics
• Responsible for giving the knowledge assessment exam during probatio,n or if needed
• Responsible for conducting quarterly knowledge assessments for all Junior Team Members
• Conduct or assist in train-the-trainer sessions with the help of other stakeholders

Administrative Tasks:

• Design and prepare Training tools like curriculum, SOPs, or presentations
• Ensure training materials, such as session slides, quizzes, and surveys, are prepared for the trainers
• Prepare training-related documentation, such as training agendas, handouts, and certificates.
• Handle post-training tasks, such as compiling feedback from participants and trainers
• Responsible for updating the profile and training progress for each team member on the Database

Communication:

• Coordinate with the Training Manager or other stakeholders to ensure alignment with organizational goals and training needs.
• Collaborate with the Training Managers, Operations Team, and Cross-Functional Teams on other SOPs that need to be documented
• Serve as a liaison between trainers, trainees, and other stakeholders.

Evaluation and Reporting:

• Assist in identifying training needs and gaps within operations
• Collect feedback from trainees and trainers after each session to evaluate training effectiveness. (Post-survey Evaluation)
• Analyze training data and prepare reports on key metrics such as participant satisfaction, learning outcomes, and training impact
  on employees skills and KPIs (Key Performance Indicators)
• Make recommendations for improvements based on evaluation results

Monitoring and Tracking:

• Monitor and update training progress in the implementation plan
• Assist or create Training Visuals such as PowerPoint presentations, etc.
• Regularly check all updates for all operational-related SOPs. Schedule a Document Audit if needed
• Responsible for controlling, organizing, and storing all training passports
• Record all completed training sessions by stamping and stickering each team member's training passport