Trade Services Specialist (Outsource)

ADIB - Abu Dhabi Islamic Bank

Job Description Role : Trade Services Specialist (Outsource) Location: Dubai Role Purpose: Trade Service Specialist role is to provide personalize and satisfactory service at the Business Banking Branches through: Servicing the customers in terms of execution of Documentary Trade Finance transactions and query management Supporting the Relationship Management Team in the overall customer transactions & queries Supporting the GTB Product WBG & GTB Sales BBD Team in the Global Transaction Banking Job Description Role : Trade Services Specialist (Outsource) Location: Dubai Role Purpose: Trade Service Specialist role is to provide personalize and satisfactory service at the Business Banking Branches through: Servicing the customers in terms of execution of Documentary Trade Finance transactions and query management Supporting the Relationship Management Team in the overall customer transactions & queries Supporting the GTB Product WBG & GTB Sales BBD Team in the Global Transaction Banking and the delivery channel for transaction execution and query management Liaising with the internal partners to ensure the completion of transactions and queries. To manage effectively & efficiently the complex part of Trade Finance execution Key Accountabilities of the role Familiarize yourself about local laws, institutional policies / procedures and international standards conventions / practices like UCP, URC, URR, ISP, ISBP, URDG etc. Check the Trade documents and assure that is in line with the implemented international and Trade standards and practices (UCP, URC, URR, ISP, ICBP, URDG). Identify and monitor actual and potential risk and take proactive measure in order to control bank exposures while reviewing the trade instrument and ensure that all relevant details are congruent with a clean customer application from inception of the transaction to final collection. Providing efficient solution to the customers in case any issue between the customer and importer or exporter. Efficient coordination with the internal Departments CAD, Legal, Sharia, Operations, FI Compliance, Business and Treasury. Be fully aware of ADIB's GTB Products and support the Product teams in reviewing new developed cash and trade products. Do the required signature verification according to ADIB's Policies and Procedures. Providing direct front-desk customer assistance; directing and providing information to customers Raising customers concerns and facilitating the resolution of customer complaints. Do proactive cross selling for GTB products. Assure proper handling of documents and check endorsements prior to delivery of Trade documents as per ADIB's Policy and Procedures especially Trade Policies. Make sure that customer instructions must be completed and deliver effectively and efficiently in accordance with the set TAT. Providing the customer with advisory services in related to Trade and to assure smooth processing of a transaction. MIS - Quality and reliability of reports, weekly and monthly. Provide inputs to GTB sales team in structuring trade facilities based on clients' interactions/ requirements. Assist the line manager in all activates required to ensure that the risk involved in designated product portfolio is monitored and mitigated, this risk will involve Technical Workability, Compline and AML risk , Documentary Risk , loss of income as well as ensuring that all transactions are well accommodated according to all related approvals from the designated approving bodies with all (any) deferrals or exceptions approvals as per ADIB's Trade Policies. Maintain confidentiality at all times. Specialist Skills / Technical Knowledge Required for this role: Comprehensive knowledge of trade products including all trade financing products offered by ADIB Familiarity with ADIB's products Advanced presentation and negotiation skills Ability to initiate, influence and lead change Islamic Trade Finance products and services Excellent cross selling and Service skills. Understanding of On-Line banking for corporate & Public sector In depth knowledge of the local UAE Trade Finance market. Good problem-solving skills Cultural sensitivity and adaptability. Previous experience: Bachelors/Master's Degree. Highly preferable to be Certified CDCS or CITF Minimum of 3 years of trade finance experience Experience in turning strategic concepts into defined business outcomes Fostering and influencing senior stakeholder relationships with necessary departments and stakeholders responsible for delivering the product proposition (both internal and external) Be able to recognize and make recommendations based on existing or expected market trends Structuring of Trade Facilities