Telesales Executive

Client of Talentmate

Responsibilities

• Contact potential customers by phone to introduce products or services.
• Understand customer needs and offer solutions based on their requirements.
• Achieve monthly and quarterly sales targets as set by management.
• Maintain and update a detailed customer database after every interaction.
• Follow up on leads generated by marketing campaigns to close sales.
• Provide excellent customer service to cultivate strong client relationships.
• Handle customer inquiries and resolve issues efficiently and professionally.
• Learn and keep up-to-date with product knowledge and sales techniques.
• Collaborate with the sales team to improve sales performance and strategies.
• Adhere to all company policies and regulatory guidelines during calls.
• Gather and provide feedback on customer needs to help improve services.
• Engage in continuous training and development opportunities to enhance skills.

Requirements

• Proven experience as a telesales representative or similar customer service role.
• Ability to handle rejection professionally and remain persistent.
• Excellent communication and interpersonal skills essential for success.
• Self-motivated with a results-driven approach to sales targets.
• Basic understanding of sales principles and customer service practices.
• Proficient in using CRM software to track interactions and manage leads.
• High school diploma or equivalent; degree in business is a plus.