Telephone Operator

Shangri-La Group

As a Telephone Operator, We Rely On You To

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner
• Always take the opportunity to exceed guest expectations
• Update guests needs and request into the guest profile
  
  

We Are Looking For Someone Who

• Has proven work experience as a Telephone Operator, or similar role in a luxury hotel or a 5* hotel environment
• Is proficient in Microsoft Office Suite and fully understands call center operations
• Communicates with fluency in English (and local language)
• Is detail-focused and guest-oriented
• Enjoys problem solving with a can-do attitude
• Has strong interpersonal skills, solid written and verbal communication skills
• Takes pride in being a hotelier and enjoys interacting with people