Telephone Operator MAMA SHELTER

Employer Active

Posted on 22 Sep

Experience

1 - 3 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

THE MISSION?

Answer & Shine: Handle all incoming calls promptly, professionally, and with that signature Mama energy.

Information Guru: Know our hotel, services, promos, and local hotspots inside out so every guest gets the right answer.

Request Wrangler: Process guest requests room service, maintenance, or special needs with speed and accuracy.

Message Maestro: Relay messages quickly and clearly to the right team member.

Problem-Solver Extraordinaire: Handle complaints or tricky situations calmly, escalating only when needed.

System Savvy: Operate calls, voicemails, wake-up services, and keep records in the PMS flawlessly.

Collaboration Champion: Work closely with all departments to ensure smooth, seamless service.

Clean & Tidy Pro: Keep your workstation organized and welcoming at all times.

Confidentiality Hero: Keep guest information secure, respecting privacy at every turn.

Mama Spirit Ambassador: Spread warmth, friendliness, and good vibes in every interaction.

Desired Candidate Profile

MADE FOR YOU? ONLY IF

You re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
You re a people person: Friendly, approachable, and a natural at building connections.
Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.
You re a quick learner: New systems, procedures, or challenges? You re ready to adapt and excel.
You re a team player: Collaboration makes your world go round, and you re always ready to lend a hand.
Confidentiality is key: Guest information is safe in your capable hands.

Company Industry

Department / Functional Area

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