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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
THE MISSION?
Answer & Shine: Handle all incoming calls promptly, professionally, and with that signature Mama energy.
Information Guru: Know our hotel, services, promos, and local hotspots inside out so every guest gets the right answer.
Request Wrangler: Process guest requests room service, maintenance, or special needs with speed and accuracy.
Message Maestro: Relay messages quickly and clearly to the right team member.
Problem-Solver Extraordinaire: Handle complaints or tricky situations calmly, escalating only when needed.
System Savvy: Operate calls, voicemails, wake-up services, and keep records in the PMS flawlessly.
Collaboration Champion: Work closely with all departments to ensure smooth, seamless service.
Clean & Tidy Pro: Keep your workstation organized and welcoming at all times.
Confidentiality Hero: Keep guest information secure, respecting privacy at every turn.
Mama Spirit Ambassador: Spread warmth, friendliness, and good vibes in every interaction.
Desired Candidate Profile
MADE FOR YOU? ONLY IF
You re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
You re a people person: Friendly, approachable, and a natural at building connections.
Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.
You re a quick learner: New systems, procedures, or challenges? You re ready to adapt and excel.
You re a team player: Collaboration makes your world go round, and you re always ready to lend a hand.
Confidentiality is key: Guest information is safe in your capable hands.
Company Industry
Department / Functional Area
Keywords
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