Telemarketing Executive Cigna

Key Responsibilities:

• Handle incoming queries from web-based customers and generate sales through outbound calls.

• Ensure an accurate, efficient, and smooth sales process.

• Achieve sales targets set by management.

• Respond to customer inquiries relating to eligibility, plan benefit coverage, policy terms and conditions, striving for first call resolution.

• Maintain accurate records and files as required.

• Interface effectively with internal colleagues, the client management team, and the medical team staff to resolve customer issues.

• Sell with integrity and treat customers fairly.

Skills and Experience:

• 1-2 years of experience in the health industry, insurance background, or outbound sales background.

• Proven track record in telemarketing sales.

• Strong customer focus with the ability to identify and solve problems.

• Excellent interpersonal, verbal, and written communication skills.

• Ability to work well in a team environment and manage workflow effectively.

• Basic system navigation and Microsoft application skills.