Technical Support Engineer - Emergency Lighting
Eaton
Employer Active
Posted on 19 Sep
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Experience
10 - 12 Years
Job Location
Education
Bachelor of Technology/Engineering(Electrical, Mechanical)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a highly skilled and motivated Technical Support Engineer to join our Emergency Lighting Services team in the Middle East. The successful candidate will provide technical support, troubleshooting, and solutions to our customers, ensuring the highest level of customer satisfaction.
What You ll Do
- Provide technical support and expertise to customers and internal teams regarding emergency lighting products and solutions.
- Troubleshoot and resolve technical issues related to emergency lighting systems.
- Conduct product demonstrations, training sessions, and technical presentations for customers and partners.
- Collaborate with the sales team to understand customer requirements and provide technical solutions.
- Assist in the development and maintenance of technical documentation, including manuals, guides, and FAQs.
- Stay up-to-date with industry trends, product developments, and emerging technologies in emergency lighting.
- Ensure compliance with local regulations and standards for emergency lighting systems.
- Provide feedback to the product development team based on customer interactions and technical issues.
Skills
- Technical knowledge, installation and commissioning experience with Emergency Lighting
- Presentation skills
- Communication skills
- Electrical products instrumentation knowledge
- PC literate
Desired Candidate Profile
Qualifications
- Bachelor Engineering Degree - Ideally Electrical, Mechanical, or Industrial.
- + 10 years experience in Technical Role with expertise in Emergency Lighting Systems
- UPS service experience is a plus
Company Industry
Department / Functional Area
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Eaton
Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth. About Eaton Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.