Technical Service Assistance

Client of Talentmate

We are seeking a dedicated and experienced Technical Service Assistance professional who is fluent in Arabic to join our dynamic team. As a member of our technical support team, you will be the bridge between our Arabic-speaking customers and our technology solutions. Your primary role is to provide excellent service and support, troubleshooting technical issues while ensuring customer satisfaction and loyalty. You play a critical role in resolving customer inquiries over the phone, email, and other communication platforms, providing expert advice and innovative solutions. This role calls for someone who can convey complex technical information in a clear, concise manner and who has a passion for helping others and solving problems. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, we want to hear from you.

Responsibilities

• Provide high-quality technical support to Arabic-speaking customers via phone and email.
• Analyze and troubleshoot technical issues efficiently to ensure high customer satisfaction.
• Translate technical documents and communicate complex technical solutions in Arabic.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with other technical teams to resolve complex technical problems.
• Identify patterns in customer issues and suggest improvements to our service offerings.
• Contribute to the development and updating of knowledge base articles for team use.
• Escalate unresolved issues to appropriate internal teams if necessary.
• Provide training and guidance to new team members as required.
• Stay updated with the latest technology trends and product enhancements.
• Ensure compliance with company service standards and technical procedures.
• Actively participate in team meetings and provide regular feedback to improve service.

Requirements

• Fluency in Arabic and proficiency in English, both oral and written.
• Proven experience in a technical support or customer service role.
• Strong problem-solving skills and the ability to perform under pressure.
• Excellent communication skills and the ability to explain technical issues simply.
• Familiarity with CRM systems and remote support tools is preferred.
• Degree in Information Technology or a related technical field is advantageous.
• Ability to work flexible hours, including evenings and weekends, when required.