Technical Account Manager

Amazon Web Services (AWS)

Description

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sell s/w solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers AWS environments operationally healthy. As a TAM, you ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities

• You ll guide, consult, provide technical guidance and advocate for the customer within AWS
• Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
• Develop trusting relationships with customers, understanding both their business needs and technical challenges
• Using your technical acumen and customer obsession, you ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
• Consult with a range of stakeholders from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Wou will proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud