Team Leader Kids Club - Atlantis The Palm

Atlantis Resorts

an bring structure and order to the most dynamic and spontaneous entertainment operations. As a Team Leader in The Atlantis Explorers Club our Kids Club operations you will provide administrative and organizational support while creating joy for guests of all ages!

What You Will Do

• Manage the daily activities program and its delivery
• Attend to phone and email inquiries and provide timely and professional customer service to all incoming queries
• Design, organize and deliver seasonal activity programs
• Coach and mentor counselors while ensuring their continuous growth and development
• Ensure Forbes Guide service standards are delivered across the department and all SOPs are implemented and maintained
• Have thorough knowledge of all activities programs and coordinate necessary details with other involved departments (F&B, Security, Aquaventure etc).
• Oversee, carry out and assist in games and activities in the Kids Club or outdoor activities
• Monitor the Kids Club and Nanny Services operations and overlook the bookings
• Monitor expenses and assist in maintaining departmental budget using company internal systems
  
  

Who We Are Looking For

• Min. 1 year experience in a supervisory role in a large team
• Strong interpersonal and communication skills with ability to communicate effectively with junior and senior members of the team
• Fluency with MS Office programs, great phone and email etiquette in English
• Confidence to solve problems proactively and look for resources independently