Tea Sommelier (Asst Manager - Lobby Lounge) PULLMAN

Tea Service & Guest Experience

• Provide expert guidance to guests on tea selections, brewing methods, and food pairings.
• Conduct personalized tea tastings and ceremonies to enhance the guest experience.
• Ensure the highest standards of tea preparation, presentation, and service.
• Engage with guests, sharing the history, culture, and benefits of different teas.

Tea Menu Development & Curation

• Curate and maintain an exclusive tea menu featuring premium loose-leaf teas, herbal infusions, and seasonal specialties.
• Source high-quality teas from renowned producers and suppliers.
• Design innovative tea-based beverages, including signature blends, mocktails, and cocktails.
• Collaborate with chefs to create tea pairings for tasting menus and afternoon tea services.

Training & Team Development

• Train and educate hotel staff, including servers and bartenders, on tea knowledge, brewing techniques, and etiquette.
• Develop training materials and conduct workshops for continuous learning.
• Uphold and promote the hotel € s commitment to excellence in tea service.

Operations & Inventory Management

• Manage tea inventory, ensuring freshness, proper storage, and cost control.
• Establish and maintain relationships with tea suppliers and vendors.
• Monitor and maintain brewing equipment, ensuring optimal performance and cleanliness.
• Maintain compliance with health, safety, and sanitation standards.
• Responsible for the Lobby Lounge Operations

Qualifications & Skills:

• Certification as a Tea Sommelier or extensive experience in the tea industry.
• Minimum of 3 years of experience in a fine dining restaurant, luxury hotel, or tea-focused establishment.
• Profound knowledge of global tea varieties, preparation techniques, and cultural traditions.
• Strong sensory evaluation skills and ability to identify nuanced flavors and aromas.
• Excellent communication and storytelling skills, with a passion for guest interaction.
• Ability to train and inspire a team to uphold exceptional service standards.
• Well-organized, detail-oriented, and capable of managing inventory and supplier relations.
• Fluent in English; additional languages are an advantage.