Spa Therapist - Spa InterContinental

A little taste of your day-to-day

• Be able to offer the full range of spa treatments and nail services to the required brand standards.
• Be familiar with municipality regulations and ensure compliance.
• Actively retail spa products by offering homecare solutions and suggestions to every guest.
• Achieve retail targets set by the department manager.
• Follow room set up standards to ensure each treatment room is fully prepared before the guest arrives.
• Ensure correct time management as all guests treatments must commence on time and last the correct duration.
• Any time during the shift that is not allocated for reservation must be spent driving awareness within the hotel facilities or within an organized event offsite.
• Ensure correct stock management in treatment rooms to ensure any products used are refilled and kept in good condition.
• Ensure correct product usage during treatment.
• Support the spa attendants in maintaining cleanliness standards in all areas of the spa and take ownership in cleaning the assigned treatment room.
• Deliver an unrivalled guests experience for each guest by following department SOP s.
• Stay true to product brand standards and understand the meaning of a brand promise.

What we need from you

• Certified Spa Therapist and/or Nail Technician (Diploma or equivalent training).
• Have at least 1 2 years of experience in spa/massage and nail services, preferably in luxury hotels.
• Good understanding and strong technical skills on massage and nail treatment.
• Excellent interpersonal and communication skills.
• Well-groomed and professional appearance.
• Ability to upsell treatments and retail products.